Job Summary:
JOB DESCRIPTION – Engineer 3
Location: Gurugram, HR, India
Line Manager: Lead Engineer
Contract Terms: Permanent

THE TEAM
As the Abuse Operations Engineer, you'll be part of a mission critical team protecting the Ticketmaster platforms from abusive entities or those who deploy abusive digital behaviours designed to circumvent our controls that protect fair access to tickets. Abuse Operations is a centrally managed command and control centre for abuse investigations, escalations, policies, and tooling for all Ticketmaster properties systems.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, cutting-edge, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on

THE ROLE
Abuse Operations Engineers must be able work independently across a broad tech stack, multi-task concurrent problems, perform triage and prioritization as necessary with discretion and pragmatic judgment.



They provide expert coordination and perform analysis and remediation of abuse for supported products and services, maintaining a high standard from diagnostics and communication while driving to complete resolution. They actively reduce operational effort by creating/improving automation or working with Software Engineering teams to improve self-healing and self-service tooling, documentation, and processes.

WHAT YOU WILL BE DOING
- Provide 1st line support for all Ticketmaster abuse queries
- Perform on-call duty as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services, as well as the various internal services and systems on which these interfaces depend.
- Resolve advanced issues and provide advanced troubleshooting for escalations.
- Provide Subject Matter Expertise to cross-functional teams on abuse issues, including strategy, issue troubleshooting, and product & tool requirement

📌 Engineer 3 (Gurugram)
🏢 Live Nation Entertainment
📍 Gurugram