About the Role

The impact you will make

The Solutions Manager acts as the "concierge" for FinThrive clients. This role is committed to providing a superior customer service experience by using in-depth product knowledge, detailed troubleshooting, and quality technical support when resolving post-implementation issues. As a part of the Solutions Manager team, you'll be exposed to the many facets of FinThrive as well as career growth opportunities. Communication and time management skills are critical.

What you will do

Major Responsibilities/Activities:

Deliver superior customer service while fielding customer inquiries and requests, assisting with troubleshooting reported issues, and aiding using our applications in accordance with the internal policies, providing clear and concise documentation

Provide coordination and clear communication via phone, email and support cases to both internal and external customers

Organize, investigate, and resolve assigned work in a timely and effective manner





Leverage knowledge of claims and collections to support customers using our application

Interface/communicate with other departments to ensure product maintenance utilizing established procedures

Support application functionality and remain current on release updates and product knowledge

Document all customer interactions

Adhere to established procedures of documenting cases

Document software/product bugs and features for development

Provide support to Hawaii & West Coast (US) customers by working a shift covering their core hours (11:00PM to 8:00 AM IST)

What you will bring

Graduation Degree or equivalent Healthcare Revenue Cycle experience required

2+ years of experience working in US Healthcare industry and is familiar with terminologies

Ability to communicate with internal and external customers, in a explicit, understandable and professional manner on the phone, via email and in person; and the demonstrated use of excellent written (i.e. good grammar/spelli

📌 10764-Solutions Manager_Customer Support (Gurugram)
🏢 FinThrive
📍 Gurugram