Description
This position is office based, Associate Quality Analyst will be responsible for evaluating and improving the quality of our asset audits, as well as conducting audits for calls, emails, chats, and tickets. This role involves analyzing data, identifying trends, and providing actionable insights to enhance service quality and operational efficiency.

Responsibilities
- Define, monitor, and maintain quality parameters for IT support operations, including asset audits, call audits, email audits, chat reviews, incident tickets, and service request evaluations.
- Conduct regular transactional-level quality audits to verify compliance with established processes, service standards, documentation requirements, and asset management controls.
- Support asset inventory management by validating asset records, tracking asset lifecycle updates, identifying discrepancies, and coordinating corrective actions with relevant teams.
- Develop, update, and maintain audit checklists, scoring criteria, process documents, and quality evaluation templates to ensure consistency across reviews.




- Analyze audit results, ticket data, and asset-related information to identify trends, recurring issues, process gaps, risk areas, and opportunities for service improvement.
- Prepare and publish quality, audit, asset, and operational reports with explicit insights, key metrics, impact analysis, and recommended corrective or preventive actions.
- Collaborate with team leads, supervisors, and management to review audit findings, agree on action plans, monitor closure, and improve service delivery performance.
- Provide feedback, coaching, and training support to team members based on audit observations, process changes, quality gaps, and training need analysis.
- Contribute to continuous improvement initiatives by recommending process enhancements, standardizing best practices, and supporting projects that improve user experience and operational efficiency.
- Organize and support review meetin

📌 Associate Quality Analyst (Chandigarh)
🏢 Oceaneering
📍 Chandigarh