What Drives Success

This role is a great prospect to be a part of Lennox Customer Service group.
- Process warranty claims: Review, validate, and approve or deny warranty claims.
- Customer support: Assist customers/stakeholders with inquiries related to product warranties, repairs, or replacements.
- Data entry: Maintain accurate records of warranty claims, validate duplicate claims.
- Communication: Respond promptly to customer inquiries via email.
- Policy enforcement: Ensure all warranty processes comply with company and manufacturer guidelines.

Process Warranty Claims:
- Receive, review, and validate warranty claims from customers or dealers.
- Ensure all required documentation and information is provided.
- Approve or reject claims based on warranty terms and company policies.

Customer Support:
- Respond to customer inquiries related to warranties, repairs, or replacements.
- Provide clear information about warranty coverage, timelines, and procedures.
- Handle complaints or escalations professionally and efficiently.

Analyze Warranty Trends:




Track frequent issues or recurring defects
- Share insights with quality assurance teams to improve efficiency and quality of service delivery.

Ensure Policy Compliance:
- Follow manufacturer and company warranty policies strictly.
- Stay updated on product changes, warranty terms, and company guidelines.

Support Returns and Replacements:
- Arrange for product returns, repairs, or replacements when claims are approved.

Monitor and follow up on pending claims or incomplete transactions

What We Are Looking For

Qualification & Experience
- A bachelor’s degree with 3 to 8 years’ experience in a customer-facing role (training provided)
- Working knowledge of modern web applications including but not limited to Salesforce, SAP, Customer Portals & MS Office
- Excellent written and verbal communication skills, including effective listening skills.
- Understanding of technical terminology.
- Must be able to work in a f

📌 Analyst - Customer Service (Chennai)
🏢 Lennox International
📍 Chennai