Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive setting for career development. Come, stay, and grow with us.

Job Description

This role is a great opportunity to be a part of Lennox Customer Service group.
- Process warranty claims: Review, validate, and approve or deny warranty claims.
- Customer support: Assist customers/stakeholders with inquiries related to product warranties, repairs, or replacements.
- Data entry: Maintain accurate records of warranty claims, validate duplicate claims.
- Communication: Respond promptly to customer inquiries via email.
- Policy enforcement:



Ensure all warranty processes comply with company and manufacturer guidelines.

Process Warranty Claims:
- Receive, review, and validate warranty claims from customers or dealers.
- Ensure all required documentation and information is provided.
- Approve or reject claims based on warranty terms and company policies.

Customer Support:
- Respond to customer inquiries related to warranties, repairs, or replacements.
- Provide clear information about warranty coverage, timelines, and procedures.
- Handle complaints or escalations professionally and efficiently.

Analyze Warranty Trends:
Track frequent issues or recurring defects
- Share insights with quality assurance teams to improve efficiency and quality of service delivery.

Ensure Policy Compliance:
- Follow manufacturer and company warranty policies strictly.
- Stay updated on product changes, warranty terms, and company guidelines.

Support Returns and Replacements:
- Arrange for p

📌 Specialist - Warranty Support (Chennai)
🏢 Lennox International
📍 Chennai