Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

About the team
The Analytics & Reporting team powers the backend behind customer-facing analytics and reporting in the Genesys Cloud platform. We build the services that handle configuration, orchestration, data processing, and large-scale export delivery for enterprise customers worldwide. This is a team-oriented, curious, and supportive group that values honest feedback, celebrates wins together, and believes good engineering happens when people genuinely enjoy working with each other.

What you will do
- Design, build,



and operate backend services that process, transform, and deliver analytics and reporting data at scale.
- Own features end-to-end: requirements analysis, API and data model design, implementation, testing, deployment, and production support.
- Architect reliable distributed systems: define service boundaries, async workflows, data contracts, failure strategies, and scaling approaches.
- Write clean, testable Java with Spring Boot; build and maintain APIs that other teams and customers depend on.
- Integrate deeply with AWS managed services for compute, messaging, storage, and observability as part of your day-to-day work.
- Drive quality through comprehensive unit and integration testing, meaningful code coverage, and stable CI pipelines.
- Participate in technical decision-making: evaluate tradeoffs, select methods and tools, and document decisions clearly for the broader team.
- Mentor and coach

📌 Senior Software Engineer (India)
🏢 Genesys Telecom Labs India
📍 India