Position Description:
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Sr. Analyst - Network Engineering
Position: Sr. Analyst - Network Engineering
Experience: 9 - 12 Years
Category: IT Infrastructure
Main location: Mumbai
Position ID: J0726-0595
Responsibilities
Direct Responsibilities
• Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations,
controls, and project delivery.
• Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
• Knowledge distribution across regions.
• Management and monitoring of Voice and Voice Recording infrastructure.
• Perform daily ready for business checks.
• In depth knowledge of Voice Recording Infrastructure Systems (Mandatory):
o NICE NTR/NTR-X
o NICE FUSION
o VERINT VERBA
• Troubleshooting any Voice & Recording related issues.
• Collect metrics for third Line escalation
• Create reports for Voice Recording Operations and Senior Management teams
• Create reports for Voice Recording Operations and Compliance/Litigation teams
• Adhere to Internal Controls and procedures
• Ensure deadlines and SLA are met
• Collaborate with members of the Voice Recording Operations team in other Regions
📌 Sr. Analyst- Network Engineering (Bengaluru)
🏢 CGI
📍 Bengaluru