JOB PURPOSE

Lead the entire soft services and technical team across all the offices in Delhi and ensure to provide and maintain a high level of standardized workspace, secure and Hygienic environment in office area. Responsible for end-to-end project execution in coordination with multiple internal and external stakeholders, without any disruption of services.

ORGANISATION CHART

Head - FMS --> Manager â FMS (Office Management)

KEY ACCOUNTABILITIES

Responsibilities
Key Performance Indicators (KPIs)
General Facility Management
- Oversee and coordinate repair and maintenance activities for all facilities, including buildings, equipment, and develop schedules and protocols for routine maintenance to ensure the optimal functioning of all systems.
- Plan and execute infrastructure upgrade projects, including renovations, expansions, and technology integrations and collaborate with stakeholders to determine needs, budget requirements, and timelines for upgrades.




- End to end office Management of entire facilities as per defined SOP and ensuring all the services are carried out as per the SLA.
- Manage housekeeping, janitorial, pest control and other soft services to ensure a clean and comfortable working environment.
- Responsible and accountable for management of Helpdesk Operations and management of all requests pertaining to facilities and resolution of issues towards repairs and maintenance activities.
- Develop and implement emergency response plans to address potential risks and mitigate disruptions to facility operations.
- Timeliness
- Cost
- Quality
- Employee feedback
- Compliance

Process Improvements and Cost Saving
- Identify cost-saving opportunities and implement strategies to optimize spending while maintaining service quality.
- Serve as the nodal officer for process improvement initiatives such as ISO- 41001, 5S, BLIP, CIP, KAIZEN, Idea Factory etc.
- Facilitate training sessions and workshops to educate staff on process improvement methodologies an

📌 Manager - FMS (Delhi)
🏢 GMR Group
📍 Delhi