Responsibilities
- Provide L2/L3 support for Azure Virtual Desktop (AVD) environments, ensuring high availability, performance, and end-user satisfaction.
- Manage and maintain AVD infrastructure, including Host Pools, Session Hosts, Workspaces, Application Groups, and User Assignments.
- Perform provisioning, deployment, and lifecycle management of AVD session hosts and images.
- Manage and maintain golden images, image updates, application integration, and optimization activities.
- Troubleshoot and resolve AVD-related incidents, including login failures, profile issues, session disconnects, FSLogix errors, application performance issues, printer mapping, and connectivity problems.
- Monitor AVD setting health, user sessions, resource utilization, and performance metrics.
- Perform capacity management and recommend scaling actions to optimize user experience and infrastructure costs.
- Support Windows 10/11 Enterprise Multi-Session and Windows 365 environments where applicable.
- Manage FSLogix profile containers and troubleshoot profile management issues.




- Coordinate with Azure, Networking, Security, Identity, SCCM, and Intune teams to resolve infrastructure and endpoint-related issues.
- Assist with Azure Virtual Desktop upgrades, migrations, image refreshes, and modernization initiatives.
- Support application deployment, patching, compliance, and endpoint management activities through Intune and SCCM.
- Participate in incident, problem, and change management processes following ITIL best practices.
- Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
- Maintain operational documentation, runbooks, standard operating procedures (SOPs), and knowledge base articles.
- Generate operational reports, service health dashboards, and capacity utilization reports.
- Support business continuity, DR testing, and platform maintenance activities.
- Ensure SLA compliance and provide timely communication during incidents and service

📌 AVD Support Engineer (Pune)
🏢 Zensar Technologies
📍 Pune