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Job Description: Team Leader – Public Records Operations (Background Verification)
Department: Operations – Public Records
Location: Remote
Work schedule: Mon to Friday (Night Shift)
Reporting To: Operations Manager

Role Overview:
The Team Leader – Public Records Operations will lead a team handling Public Records background verification processes, ensuring high-quality delivery, SLA adherence, and team productivity. The role requires robust domain expertise in US court research, public records analysis, legal documentation interpretation, and proven people management experience.

Key Responsibilities:
Team Management & Delivery
- Manage a team of Public Records associates handling US court research and criminal background screening processes
- Allocate work, monitor productivity, and ensure daily/weekly targets are achieved
- Drive adherence to SLAs, TAT, quality, and accuracy benchmarks
- Conduct regular coaching sessions,



feedback discussions, and performance reviews

Public Records Operations
- Oversee research on local, state, and federal US court portals to retrieve case records
- Review and monitor analysis of court dockets and legal documentation
- Ensure accurate interpretation and classification of:
- Charge levels (felony, misdemeanor, infraction)
- Case types (criminal / civil)
- Case statuses and dispositions (convicted, dismissed, acquitted, pending, etc.)
- Ensure accurate and timely completion of background screening reports

Quality & Compliance
- Ensure compliance with client requirements, background verification guidelines, and legal regulations
- Conduct regular quality audits and drive quality improvement initiatives
- Maintain confidentiality and integrity while handling sensitive information
- Identify discrepancies and manage escalations for complex or ambiguous cases

Process Management
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📌 Team Leader (India)
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📍 India