Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building cutting-edge solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Existing Wipro Role
Lead Administrator L2
Role Purpose
The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.
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Areas of responsibility
Triaging and resolution of tickets
Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
SLA Monitoring
Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
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Performance tuning and optimization
Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
Perform system Improvements
Collaborate with technical teams to review mitigation measures and proposed improvement actions.
Handling disaster recovery
Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
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Reporting and stakeholder engagement
Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
Team Management
Supervise team members by overseeing daily operations, conducting performance
📌 Lead Administrator (Pune)
🏢 Wipro
📍 Pune