The opportunity :

The Relationship Manager will be responsible
for driving strategic partnerships with banks to accelerate NPCI’s Credit
Card business growth. This role demands strong expertise in card and digital
payments, deep understanding of credit card network led incentive structure,
proven ability to manage relationships, and portfolio analysis and growth
initiatives.

Requirements
Job
Responsibilities

· Build and nurture strong relationship with
partner banks to drive credit card issuance and portfolio growth.

· Accountable for achieving business targets,
enhancing product penetration across NPCI offerings, and ensuring incremental
growth.

· Ensure regular engagement with senior
stakeholders at partner banks through structured reviews and visits.

· Coordinate with banks and internal
product/operations teams to resolve customer complaints and queries within
defined TATs, ensuring customer delight.

· Lead end-to-end execution of credit card
deals, incentive programs,



and portfolio activation initiatives.

· Utilize analytical tools to monitor
performance, identify growth opportunities, and optimize strategies.

· Co-create newer campaigns / initiatives with
partner banks to improve the portfolio quality and growth.

· Perform competitive benchmarking to align the
partner bank on what’s best and drive the strategy towards execution.

Desired Skills and Experience

· Rich experience in Cards & Digital
Payments with strong domain expertise.

· Proven track record in credit card deal
structuring and execution.

· Excellent communication, interpersonal, and
analytical skills.

· Robust stakeholder management and ability to
influence senior decision-makers.

· Familiarity with data analytics tools for
business insights and performance tracking.

📌 Lead Relationship Management (Chennai)
🏢 NPCI
📍 Chennai