Customer Focus

â Provide exceptional customer service by going the extra mile

to ensure customer loyalty.

â Exhibit emotional intelligence to build trust and rapport with

customers.

â Handle customer queries, concerns, and feedback with

professionalism and empathy.

â Ensure all employees adhere to the company’s policies and

guidelines, fostering a customer-centric culture.

Sales Mastery

â Drive sales to meet or exceed store sales targets, including

achieving category-wise targets.

â Leverage data insights to optimize inventory and identify

growth opportunities.

â Collaborate with the Visual Merchandising (VM) team to

ensure implementation of in-store displays.

Leadership Excellence

â Lead and motivate the store team to achieve high performance

through coaching, recognition, and accountability.

â Manage team dynamics, resolve conflicts, and foster a

collaborative work environment.

â Focus on team development by conducting on-the-job training

(OJT) and providing constructive feedback.

â Manage employee schedules, conduct performance reviews,





and address hiring and training needs to ensure optimal

staffing.

Change Management

â Adapt to recent business strategies and implement changes

effectively within the store environment.

â Encourage flexibility among team members to embrace new

processes and technologies.

Decision-Making

â Utilize data insights to make informed decisions that enhance

operational efficiency and customer satisfaction.

â Analyse store performance metrics to identify trends, optimize

operations, and implement performance improvements.

â Allocate resources efficiently to optimize staff productivity and

store performance.

Store Operations Excellence

â Oversee comprehensive store management, including visual

merchandising, stock management, and shrinkage prevention.

â Conduct regular audits to ensure the store is functional,

presentable, and compliant with company standards.

â Maintain outstanding store condition.

📌 Store Manager TIR (Tiruppur)
🏢 Kushals Retail
📍 Tiruppur