About Us:

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A;), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description:
Job Description
Shift timings - 5.30 pm to 2.30 am
Work mode - Work from office (Hyderabad location)
Responsibilities
- Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
- Update customer health information when applicable based on negotiation and discussions with the customer
- Create renewal offers/quotes based on contract information, customer usage, and company direction




- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Maintain and update account information in CRM
- Refer potential opportunities for expansion to our Sales team
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers

Competencies
- To perform the job successfully, an individual should demonstrate the following competencies:
- Drive & Discipline – ability to focus and work hard to achieve the right results.
- Customer Focus - Enthusiastic about making clients successful.
- Integrity – high ethical standards and doing the right thing e

📌 Customer Success Analyst (Hyderabad)
🏢 Insightsoftware
📍 Hyderabad