Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

Job Profile:

Responsible for business retention and development, including tactical and strategic responsibilities. Continually look for opportunities to improve our day-to-day execution of the service we deliver to our clients, as well as identify business development opportunities that will increase annual net revenue contribution.

Essential Job Functions:

Tactical retention responsibilities for assigned accounts include:
- Lead and manage the implementation of any recent services in collaboration with the appropriate operational stay at all origins/destinations
- Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
- Penetrate organizational structure and develop relationship beyond main points of contact
- Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly




- Maintain rates and assess yields monthly
- Monitor account for timely payments and assist with collections on past due invoices
- Set up internal reports to monitor our performance in meeting critical milestones
- Immediately communicate any issues or exceptions to Operations
- Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
- Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
- Manage and lead business reviews; establish a quarterly review cycle, at a minimum
- Engage Sales and Operations to participate in client meetings, presentations, and business reviews
- When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisf

📌 Key Account Manager (Mumbai)
🏢 Crane Worldwide Logistics
📍 Mumbai