Description
Quality is responsible for managing operational quality governance, driving continuous improvement initiatives, strengthening preventive quality controls, and enabling operational excellence across cyber security functions. This role focuses on strategic quality oversight, governance management, and stakeholder engagement
Responsibilities
Quality Governance & Oversight
•Manage quality governance for cyber security operations including:
•SOC operations
•Incident response
•Threat intelligence
•Vulnerability management
•IAM
•Governance and compliance functions
•Ensure adherence to defined quality frameworks, policies, and evaluation standards.
•Monitor quality performance across teams and identify operational trends
Strategic Quality Management
•Design and enhance quality frameworks aligned with:
•Business objectives
•Client expectations
•Regulatory requirements
•Operational maturity goals
•Establish preventive quality controls to reduce repeat incidents and process deviations.
•Drive standardization of evaluation methodologies and governance practices.
•Support quality transformation and operational excellence initiatives
Trend Analysis & Improvement Initiatives
•Analyze audit findings, defect trends, SLA breaches, and operational risks.
•Identify systemic process gaps and recommend improvement actions.
•Conduct root cause analysis and track closure of corrective actions.
•Identify automation and optimization opportunities within quality processes
Reporting & Compliance Management
•Develop governance dashboards, scorecards, and quality reports.
•Drive readiness for:
•Internal audits
•External audits
•Client reviews
•Compliance assessments
•Ensure quality documentation and evidence management standards are maintained
Stakeholder & Governance Management
•Partner with operations managers, cyber leads, and delivery stakeholders to improve operational quality.
•Conduct governance reviews, quality discussions, and calibration sessions.
•Present quality insi
📌 Assistant Manager Quality (Gurugram)
🏢 BSR
📍 Gurugram