Associate - Customer Care - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven setting, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities:

You are tasked with managing customer payments to various service providers across the United States through Phone, Web and IVR channels. The objective is to deliver accurate, timely, and secure payment transactions in full compliance with regulatory and quality standards.

Execute payment transactions through Phone, Web platforms and IVR systems
Ensure precise entry of customer account details, payment amounts, and virtual card information
Oversee system operations by accessing client dashboards and maintaining comprehensive payment records
Maintain thorough documentation while strictly adhering to quality assurance and compliance standards
Collaborate with internal

📌 Associate - Customer Care - Voice 5A (Gurugram)
🏢 Genpact
📍 Gurugram