Position Title: Regional Manager Location: PAN India
Reporting To: Zonal Manager Department: Services – Inspection - Retail
Objective:
To own and drive the overall health and growth of the inspection business within the assigned region by achieving planned inspection targets,
expanding client base, improving business share, and ensuring superior operational performance, quality, and customer satisfaction.
Accountability:
• Own end-to-end responsibility for business performance, including achievement of inspection targets as per plan.
• Acquire new clients and expand into new segments beyond Banks, NBFCs, and OEMs.
• Increase business share with existing clients through proactive engagement and performance excellence.
• Lead, train, mentor, and align teams to function as a cohesive and high-performing unit.
• Ensure effective day-to-day management of inspection operations across the regions.
• Monitor and control key performance metrics including TAT, quality, productivity, and service delivery.
• Manage and resolve client and agency escalations in a timely and effective manner.




• Conduct monthly agency and RO meetings and performance reviews to drive continuous improvement.
• Ensure timely collection of receivables from clients and ROs within the defined target.
• Share regular product, process, and performance updates with the team.
• Gather market intelligence on used vehicle demand, supply, and pricing trends to support business decisions.
• Ensure high customer satisfaction scores, including maintaining strong performance.
• Collaborate closely with internal stakeholders to align strategy, execution, and client expectations.
Competencies:
• Robust leadership and team management capability
• Proven business development and client relationship skills
• Effective communication, negotiation, and escalation management
• Analytical and problem-solving abilities to drive performance
• Solid understanding of automotive inspection operations and market dynamics
Experienc

📌 Regional Manager (Ghaziabad)
🏢 Mahindra Group
📍 Ghaziabad