Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The purpose of Real Time Analyst job is to ensure the smooth and productive operation of business processes by monitoring and analyzing real-time data, and making timely decisions based on that data.
Job title:

Senior Analyst-RTA
Job Description:

Education: Any Graduate or Diploma

Experience: Minimum 2 years of relevant experience as a RTA is Must.

Roles & Responsibilities:
- Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals.
- Manages engagement with client.
- Monitors intraday, makes decisions,



provides sound judgement and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off.
- Leads and executes week-ahead planning process and collaborate with operations to provide background and insight to tell the week in review and communicate action plans.
- Facilitates on and off boarding of crew members.
- Performs analysis of data to surface trends and insights using analytical methods.
- Drives changes on the need of the business, acts as a resource and POC during contingency events including weather events, system outages, etc.
- Initiates, develops and implements improvements to workflows and processes and participate on special projects.
- Coordinates all service impacting application & telephony downtime / outages affecting volumes for forecasting scrubbing with global operations.

Mandatory Skills:
- Must be highly self-motivated multi-task-orient

📌 Senior Analyst-RTA (Bengaluru)
🏢 Sagility
📍 Bengaluru