Role Overview

The Chief Sales Officer (CSO) will be responsible for driving revenue growth across domestic and international markets, leading the entire sales and business development organization.

This role requires a growth-oriented leader with strong BPO industry exposure, deep client relationships, and proven success in building and scaling high-performance sales teams.

You will own the P&L; of the new business, set the go-to-market direction, and position the organization as a digital-first CX transformation partner for global clients.

Key Responsibilities

1. Revenue Leadership & Growth Strategy
- Own the sales and revenue P&L; across all business segments (Domestic, International, Digital CX, GCC, and Current Services).
- Develop and execute a growth strategy that expands the organization’s presence in India, the US, UK, Middle East, and APAC.
- Drive both organic and strategic growth through direct sales, partnerships, and alliances.
- Identify new service lines and customer experience transformation opportunities (AI, automation, analytics, GCC setups).

2.



Business Development & Client Acquisition
- Lead a high-performing sales team focused on enterprise and mid-market client acquisition.
- Build strong C-level client relationships to win multi-year, multi-vertical outsourcing deals.
- Identify, pursue, and close large BPO, CX, and digital transformation contracts.
- Lead end-to-end bid management, RFP/RFI processes, and commercial negotiations.

3. Sales Operations & Pipeline Management
- Build a robust pipeline across domestic and international markets with strong forecast accuracy.
- Establish sales processes, CRM discipline, and data-driven governance reviews.
- Collaborate with Finance, Delivery, and Solutions teams for proposal design and pricing strategy.
- Track KPIs such as revenue growth %, deal win ratio, lead conversion rate, and average deal size.

4. Strategic Partnerships & Market Positioning
- Forge alliances with technology partners, consult

📌 Chief Sales Officer (Uttar Pradesh)
🏢 Corporate Stalwarts
📍 Uttar Pradesh