Guest Service Associate

Business Unit: Taj Lands End, Mumbai

Department: Commercial

Description:

Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies

- Effective Communication
- Resilience
- Accountability
- Teamwork
- Judgement Analysis
- Learning Agility

- Support daily operations for the Guest Service Associate role at Taj Safaris while maintaining luxury hospitality standards, guest satisfaction, and adherence to company policies and brand guidelines.
- Coordinate effectively with cross-functional departments, participate in shift briefings, maintain accurate records, and ensure timely completion of assigned responsibilities.
- Deliver personalized guest experiences by anticipating needs, resolving concerns professionally, and promoting resort facilities, wildlife activities,



and additional services.
- Maintain cleanliness, safety, hygiene, and operational readiness of work areas, equipment, and supplies in accordance with statutory and Taj Safaris standards.
- Assist supervisors and managers in implementing process improvements, training team members, monitoring inventories, and achieving departmental performance goals.
- Comply with organizational procedures, environmental sustainability initiatives, emergency protocols, and contribute positively toward team engagement and guest loyalty.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Guest Service Associate (Mumbai)
🏢 Taj Safaris
📍 Mumbai