KeySkills:

DESKTOP SUPPORT, WINDOWS ADMINISTRATION, MICROSOFT OFFICE SUPPORT, LOTUS DOMINO ADMINISTRATION, HARDWARE SUPPORT, PRINTER SUPPORT, NETWORKING, ACTIVE DIRECTORY ADMINISTRATION, ENDPOINT SECURITY, VULNERABILITY MANAGEMENT, SOFTWARE MANAGEMENT, TICKET MANAGEMENT, APPLICATION SUPPORT, REPORTING, OPERATING SYSTEM PATCHING

- Provide Technical Support for Desktop, Lotus Dominos mail client and MS office products.
- Installation and troubleshooting of Operating systems (Windows 10)
- Assisting users for any issues in their day-to-day IT operations
- Monitoring the pending tickets and ensure regular updates
- Troubleshooting 1st level Local network related issues
- Troubleshooting 1st level laptop hardware related issues
- Monitor the ticket SLAs and act against the SLA warnings
- Troubleshoot application related issues
- Configure update Antivirus software
- Resolve all Hardware and Paper Jam Issues with respect to Printers




- Coordinate with Hardware support teams and resolve any hardware failures in the printers
- Resolve any issues for the print service due to virus in the network.
- Basic understanding on working of Active Directory, DNS, DHCP
- Should have experience of software Vulnerabilities management End of life and Blacklisted software management of endpoint devices.
- Should have knowledge of software Installation, Updating and Removal.
- Should have basic knowledge any software license management tool
- Should have basic knowledge of Excel and reporting.
- Should have knowledge of Windows patching and troubleshooting on endpoint devices

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 SOFTWARE ASSET MANAGEMENT Professional (Mumbai)
🏢 Swathi Business Solutions
📍 Mumbai