Key Responsibilities:

- Make outbound calls to potential customers to introduce products or services
- Receive inbound calls from customers to address their inquiries or complaints
- Understand customer needs and requirements to provide appropriate solutions
- Keep accurate records of customer interactions and transactions
- Follow communication scripts when handling different topics
- Identify and escalate priority issues
- Route calls to appropriate resources when necessary
- Conduct market research to identify potential leads
- Manage and resolve customer complaints
- Provide information about products and services
- Maintain a skilled and positive attitude towards customers
- Achieve and exceed daily, weekly, and monthly targets
- Input and update customer information in the database
- Participate in training and workshops to improve skills
- Adhere to all company policies and procedures

📌 Telecalling Executive (Hyderabad)
🏢 Magnatek Enterprises
📍 Hyderabad