Key Responsibilities

Modern Trade Client Management

- Manage day-to-day coordination with modern trade clients.
- Handle client calls, emails and shipment-related communication.
- Coordinate order processing and delivery requirements.
- Schedule and manage delivery appointments with clients.
- Resolve delivery, shortage, delay, documentation and transport-related issues.
- Maintain skilled relationships with clients and provide timely updates.
- Follow up with clients regarding pending deliveries, appointments and shipment issues.

Shipment & Logistics Management

- Coordinate end-to-end shipments from order confirmation to final delivery.
- Arrange vehicles and transporters as per shipment requirements.
- Compare and coordinate with transporters for timely vehicle placement.
- Track all dispatched shipments and regularly update delivery status.
- Follow up with transporters regarding delays, vehicle issues and delivery problems.
- Coordinate with clients and transporters to resolve delivery-related issues.
- Maintain proper records of vehicle details, LR/GR, dispatch details and delivery status.
- Ensure shipments reach clients within the committed timelines.

Daily B2B Order & Dispatch Management

- Manage daily B2B orders and coordinate their timely dispatch.
- Coordinate with the warehouse team to ensure material is picked, packed and ready on time.
- Arrange suitable transporters/vehicles according to order size and destination.




- Ensure all required invoices, challans and dispatch documents are ready.
- Coordinate with warehouse, sales and accounts teams for smooth order processing.
- Monitor dispatch timelines and ensure orders are not delayed.
- Communicate with B2B clients regarding dispatch and transportation updates.
- Handle and resolve transport-related issues after dispatch.

Documentation & Reporting

- Maintain daily shipment and dispatch records.
- Prepare shipment tracking and pending delivery reports.
- Maintain transporter and vehicle details.
- Track pending deliveries, appointment dates and delayed shipments.
- Send regular shipment updates and required emails to clients and internal teams.
- Maintain proper documentation for all dispatched orders.
- Candidate Requirements1–3 years of experience in logistics, dispatch, supply chain, modern trade operations, B2B operations or client coordination.
- Good communication skills, especially over phone and email.
- Good knowledge of MS Excel and basic computer operations.
- Ability to coordinate with multiple clients, transporters and internal teams simultaneously.
- Good follow-up and problem-solving skills.
- Must be organized, responsible and capable of working under time-sensitive situations.
- Experience handling modern trade clients and delivery appointments will be an advantage.

📌 Logistics Assistant (New Delhi)
🏢 Vedic Essentials
📍 New Delhi