Huron helps its clients drive growth enhance performance and sustain leadership in the markets they serve We help healthcare organizations build innovation capabilities and accelerate key growth initiatives enabling organizations to own the future instead of being disrupted by it Together we empower clients to create sustainable growth optimize internal processes and deliver better consumer outcomes Health systems hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care Investing in new partnerships clinical services and technology is not enough to create meaningful and substantive change To succeed long-term healthcare organizations must empower leaders clinicians employees affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients Joining the Huron team means you ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations improve clinical outcomes create a more consumer-centric healthcare experience and drive physician patient and employee engagement across the enterprise Join our team as the expert you are now and create your future Role Summary We are seeking an experienced and passionate RCM Trainer to design deliver and manage learning interventions for front-line associates and team leads across the Revenue Cycle Management RCM continuum The trainer will be responsible for new hire training cross-training process upskilling and ongoing refresher programs aligned with client expectations and performance metrics Key Responsibilities Training Design Delivery Deliver end-to-end RCM process training front-end mid-cycle and back-end covering all RCM verticals o Patient Access Eligibility Authorization Registration o Medical Billing Coding ICD-10 CPT HCPCS Modifiers o Charge Entry Capture o Claims Processing Submission o Accounts Receivable Follow-up Denials Appeals o Payment Posting Refunds Credit Balances Facilitate induction training for current lateral hires and refresher training for existing staff Customize modules based on client SLAs payer guidelines Medicare Medicaid Commercial and platform e g Epic Cerner eClinicalWorks Conduct assessments quizzes and feedback sessions to evaluate learning effectiveness Update training materials and SOPs based on process changes or client requirements Collaborate with SMEs and Ops to identify training needs and skill gaps Ensure training delivery meets compliance accuracy and quality benchmarks Support cross-functional training requests Voice Non-Voice Coding etc Training Administration Documentation Prepare training agendas handouts assessments and certification scorecards Maintain training MIS - track batch-wise performance attendance feedback and certification Maintain documentation of all training sessions for audit and reference Own the SOP alignment and version control of process documents and job aids Performance Evaluation Conduct pre-assessments mid-evaluations and final certification with a minimum of 85 threshold Calibrate with QA teams to ensure alignment with production expectations Analyze trainee errors retrain as needed and recommend coaching support Track speed-to-proficiency metrics days to reach 90 accuracy and post-training productivity uplift Collaboration Stakeholder Management Partner with Operations Quality and HR to streamline onboarding and on-the-job learning OJL Participate in client calibration calls to align training KPIs with operational metrics Support client visits internal audits and process reviews by presenting training dashboards and achievements Required Skills Qualifications Bachelor s degree in Life Sciences Healthcare Commerce or a related field Minimum 3-4 years of experience in US Healthcare RCM domain Minimum 2 years of classroom virtual training experience in BPO or healthcare setting Working knowledge of RCM tools and software Epic Kareo Medisoft Availity Exposure to HIPAA AAPC if certified and CMS compliance guidelines Excellent command of spoken and written English Strong facilitation coaching and documentation skills Proficient in MS Office Suite especially Excel PowerPoint and MS Teams Zoom Role Summary We are seeking an experienced and passionate RCM Trainer to design deliver and manage learning interventions for front-line associates and team leads across the Revenue Cycle Management RCM continuum The trainer will be responsible for new hire training cross-training process upskilling and ongoing refresher programs aligned with client expectations and performance metrics Key Responsibilities Training Design Delivery Deliver end-to-end RCM process training front-end mid-cycle and back-end covering all RCM verticals o Patient Access Eligibility Authorization Registration o Medical Billing Coding ICD-10 CPT HCPCS Modifiers o Charge Entry Capture o Claims Processing Submission o Accounts Receivable Follow-up Denials Appeals o Payment Posting Refunds Credit Balances Facilitate induction training for new lateral hires and refresher training for existing staff Customize modules based on client SLAs payer guidelines Medicare Medicaid Commercial and platform e g Epic Cerner eClinicalWorks Conduct assessments quizzes and feedback sessions to evaluate learning effectiveness Update training materials and SOPs based on process changes or client requirements Collaborate with SMEs and Ops to identify training needs and skill gaps Ensure training delivery meets compliance accuracy and quality benchmarks Support cross-functional training requests Voice Non-Voice Coding etc Training Administration Documentation Prepare training agendas handouts assessments and certification scorecards Maintain training MIS - track batch-wise performance attendance feedback and certification Maintain documentation of all training sessions for audit and reference Own the SOP alignment and version control of process documents and job aids Performance Evaluation Conduct pre-assessments mid-evaluations and final certification with a minimum of 85 threshold Calibrate with QA teams to ensure alignment with production expectations Analyze trainee errors retrain as needed and recommend coaching support Track speed-to-proficiency metrics days to reach 90 accuracy and post-training productivity uplift Collaboration Stakeholder Management Partner with Operations Quality and HR to streamline onboarding and on-the-job learning OJL Participate in client calibration calls to align training KPIs with operational metrics Support client visits internal audits and process reviews by presenting training dashboards and achievements Required Skills Qualifications Bachelor s degree in Life Sciences Healthcare Commerce or a related field Minimum 3-4 years of experience in US Healthcare RCM domain Minimum 2 years of classroom virtual training experience in BPO or healthcare setting Working knowledge of RCM tools and software Epic Kareo Medisoft Availity Exposure to HIPAA AAPC if certified and CMS compliance guidelines Excellent command of spoken and written English Strong facilitation coaching and documentation skills Proficient in MS Office Suite especially Excel PowerPoint and MS Teams Zoom Position Level Senior Analyst Country India

📌 Senior Process Analyst - Rcm Training (Bengaluru)
🏢 Innosight
📍 Bengaluru