Job Title Customer Success Executive Location Pune Employment Type Full-Time About us Founded over 15 years ago we are a trusted messaging leader for businesses around the globe We work with customers from small mid-size businesses to large global enterprises across industries including contact centers financial services higher education retail staffing wellness and more Our commitment to every customer is We will deliver the most advanced simple-to-use messaging platform available so you can focus on the personal touch that sets you apart from your competition Read more about us at www sms-magic com Company Overview Watch here Position Overview We are seeking a proactive and empathetic Customer Success Executive to join our team In this role you will be the first point of contact for our customers ensuring they derive maximum value from our products and services Your primary responsibility will be to build robust relationships with customers address their inquiries and provide solutions to enhance their overall experience Key Responsibilities Customer Engagement Maintain regular communication with customers to ensure they are effectively utilizing our products and services Issue Resolution Respond to customer inquiries via phone email or chat providing accurate information and resolving issues promptly Documentation Keep detailed records of customer interactions including inquiries complaints and actions taken in our CRM system Follow-Up Ensure timely follow-up on customer requests and confirm that issues have been resolved to their satisfaction Escalation Identify and escalate unresolved issues or special requests to the appropriate departments for further investigation Product Knowledge Understand and interpret error codes providing customers with clear explanations and solutions Feedback Loop Gather customer feedback and share insights with the team to drive continuous improvement Required Skills and Qualifications Communication Skills Excellent verbal and written communication abilities to interact effectively with customers Problem-Solving Strong analytical skills to identify issues and determine appropriate solutions Interpersonal Skills Ability to build rapport with customers and work collaboratively within a team Stress Management Capable of handling high-pressure situations with professionalism and poise Technical Aptitude Basic understanding of our products and the ability to learn technical concepts quickly Organizational Skills Efficient in managing time and documenting customer interactions accurately Preferred Qualifications Experience Previous experience in customer service or a related field is advantageous Education Bachelor s degree or equivalent in a relevant field CRM Proficiency Familiarity with customer relationship management CRM systems zz2RbNYZBn

📌 Customer Success Executive (Maharashtra)
🏢 Important Company of the Sector
📍 Maharashtra