Job Title CRM Executive Location Bangalore Company Badminton Pros About Us Badminton Pros is a leading badminton coaching academy with 20 centers across India Bangalore Mumbai Hyderabad Kolkata We are committed to delivering high-quality coaching programs and exceptional customer experience across all our centers Role Overview We are looking for a customer-centric CRM Customer Relationship Management Executive to manage customer interactions enhance customer satisfaction and drive retention and engagement This role involves handling customer queries managing data following up on leads and renewals and coordinating with operations and coaching teams for seamless service delivery Key Responsibilities1 Customer Relationship Management Handle inbound and outbound calls messages and emails professionally Maintain regular communication with parents students regarding classes updates and feedback Track customer concerns and ensure timely resolution in coordination with center staff 2 Admissions Renewals Follow up on new leads and guide potential customers through the admission process Track and follow up on fee renewals and missed payments Maintain and update CRM Excel tools to track admissions re-admissions and drop-outs 3 Customer Feedback Engagement Conduct regular feedback calls and surveys to assess satisfaction Highlight insights and suggest improvements to the operations and coaching teams Assist in planning engagement initiatives such as events workshops and tournaments 4 Data Reporting Maintain accurate records of interactions leads and feedback using CRM software or trackers Generate weekly monthly reports on admissions renewals customer feedback and satisfaction trends Share actionable insights with the leadership team to enhance service delivery 5 Support Operational Activities Coordinate with Operations Executives and coaches to ensure smooth service delivery Provide support during tournaments demo sessions and special events Ensure timely communication of updates schedule changes or center-specific announcements Requirements Excellent communication and interpersonal skills Prior experience in customer service CRM or tele-calling preferred Strong organizational and multitasking abilities Proficient in using CRM software MS Excel or Google Sheets Passion for sports or experience in a sports academy is a plus Fluent in English and local languages Kannada Hindi preferred Why Join Us Be part of a quick-growing sports organization impacting grassroots badminton in India Work in a dynamic and friendly environment Opportunity to learn and grow in operations customer service and sports management Clear career progression path with performance-based rewards Job Type Full-time Permanent Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Work Location In person

📌 Customer Relation Executive (Karnataka)
🏢 The Badminton Professionals
📍 Karnataka