About this role Wells Fargo is seeking an Associate Fraud Claims Operations Representative In this role you will Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues and network with supporting functional areas to create a seamless experience for the customers Required Qualifications 6 months of customer service experience or equivalent demonstrated through one or a combination of the following work experience training military experience education Desired Qualification Reviews verifies and or identifies customer transactions to detect prevent fraud policy violations or resolve merchant disputes to mitigate and or recover losses responsible for multiple claim types Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Should possess basic banking knowledge and ability to analyze investigate debit card disputed claims Receive direction from team lead and escalate questions and issues to more experienced roles Perform in-depth reviews of monetary and non-monetary transactions and resolve customer disputes Reviews verifies and or identifies customer transactions to detect prevent fraud policy violations or resolve merchant disputes to mitigate and or recover losses responsible for multiple claim types Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Should possess basic banking knowledge and ability to analyze investigate debit card disputed claims Receive direction from team lead and escalate questions and issues to more experienced roles Perform in-depth reviews of monetary and non-monetary transactions and resolve customer disputes University degree in Business or related discipline experience in chargebacks or cards operations Knowledge in Debit and Credit cards Robust analytical skills Good communication skills Job Expectations Shift Timing Rotational Shifts US Holiday Posting End Date 10 Aug 2025 Job posting may come down early due to volume of applicants We Value Equal Opportunity Wells Fargo is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company They are accountable for execution of all applicable risk programs Credit Market Financial Crimes Operational Regulatory Compliance which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business unit s risk appetite and all risk and compliance program requirements Candidates applying to job openings posted in Canada Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities Accommodation for applicants with disabilities is available upon request in connection with the recruitment process Applicants with Disabilities To request a medical accommodation during the application or interview process visit Disability Inclusion at Wells Fargo Drug and Alcohol Policy Wells Fargo maintains a drug free workplace Please see our Drug and Alcohol Policy to learn more Wells Fargo Recruitment and Hiring Requirements a Third-Party recordings are prohibited unless authorized by Wells Fargo b Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process