Profile Email support executive Male Female Qualification 10th pass Graduate Salary upto 20 k Shift Day Rotational Responsibilities Respond to customer emails efficiently addressing their concerns queries and requests in a professional and friendly manner Provide product or service-related assistance through email guiding customers with troubleshooting steps solutions or alternatives Investigate and resolve customer issues escalating to higher levels of support when necessary Document and track customer interactions in the CRM system for future reference and follow-up Ensure timely responses and follow-ups adhering to company-defined response time targets and service level agreements SLAs Collaborate with the internal team to ensure accurate and up-to-date information is provided to customers Manage high-volume email traffic ensuring that all requests are prioritized and resolved effectively Maintain knowledge of products services and updates staying informed about the latest offerings and potential issues Contribute to the development and improvement of FAQ sections help guides and knowledge base articles based on recurring customer queries Monitor customer satisfaction through email surveys or feedback forms and use this data to improve services Requirements 10th pass can also apply Proven experience in email-based customer support 1-2 years preferred Excellent written communication skills with a focus on clarity tone and professionalism Strong ability to empathize with customers and handle difficult situations with patience and tact Proficient in using email management systems CRM tools e g Zendesk Freshdesk and Microsoft Office Google Workspace Problem-solving skills with a keen attention to detail Ability to prioritize and manage multiple inquiries efficiently Willingness to learn new systems products and services quickly Preferred Skills Experience in handling technical support queries or troubleshooting via email Familiarity with automation tools or templates to improve response efficiency Knowledge of customer satisfaction metrics and a commitment to achieving high-quality service Experience in a high-volume support workplace especially in industries like e-commerce SaaS or telecommunications Benefits Optional Competitive salary and performance-based incentives Health insurance and wellness programs Opportunities for growth and career development within the company Friendly and collaborative team environment Send your resume at hrshivani helpmate gmail com Or call (phone hidden) Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person