Who are we Infosec Ventures is a global cybersecurity group focused on building and investing in cutting-edge security products and solutions With a mission to create a cyber-safe world we empower organizations to stay ahead of evolving threats Our ecosystem includes advanced threat intelligence data protection and awareness platforms serving enterprises across industries We value innovation integrity and impact Job Title Client Servicing Executive Customer Success Experience 2-4 Years Location Preference Gurgaon Preferred Work Mode 5 days a week from Office About the Role We are looking for a proactive and customer-focused Customer Success to join our CS team The ideal candidate will have 2-4 years of experience in a customer-facing support role within the IT or tech sector Key Responsibilities Handle client queries and provide prompt resolutions via email chat or calls Troubleshoot basic product or service-related issues Maintain accurate records of customer interactions Collaborate with internal teams to ensure seamless customer experience Provide feedback for process and product improvements Requirements 2-4 years of experience in customer support preferably in the IT sector Excellent communication and interpersonal skills Strong problem-solving attitude and ability to multitask Preference will be given to candidates from Delhi NCR Job Type Full-time Pay 38 000 00 - 55 000 00 per month Benefits Provident Fund Schedule Day shift Monday to Friday Supplemental Pay Performance bonus Application Question s Please mention your annual salary Where are you currently located Work Location In person Speak with the employer 91 (phone hidden)