Role Description About us Booking Holdings NASDAQ BKNG is the world leader in online travel and related services provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking com KAYAK Priceline Agoda com Rentalcars com and OpenTable The mission of Booking Holdings is to make it easier for everyone to experience the world During 2019 the Company had consolidated revenues and net income of 15 1 billion and 4 9 billion respectively and a current market value of approximately 60 billion Booking Holdings Bangalore is a Center of Excellence based in Bangalore India and was created to support the increasing business demands of the Booking Holdings Brands The Center of Excellence provides access to specialized and highly skilled talent leading industry best practices and collaboration opportunities across all of our Brands As part of our Booking Holdings Bangalore team you will have the opportunity to be a part of the world s leading provider of online travel with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands Booking com Priceline Agoda KAYAK OpenTable and Rentalcars com Job Overview Location Booking Holdings Center of Excellence - Bangalore India Team Trust Safety part of Security Operations We re looking for a Trust Safety Response Executive to join our team in Bangalore In this role you will be on the front lines of protecting our customers and partners helping us build a safe and trusted environment for everyone using our platform You ll work within a lean and agile team that operates as part of our aspiring 24 7 Trust Safety function The core mission of this role is to identify assess and resolve trust and safety incidents occurring on the Booking com platform - from human rights concerns e g discrimination harassment violence to safety threats e g theft hidden cameras hazards Through information and fact gathering thoroughly assessing each case and reaching policy based determinations for effective resolution Responsibilities Conduct thorough case assessments and document findings in clear comprehensive written reports Respond to trust and safety incidents following established runbooks and standard operating procedures Identify and escalate high profile incidents to Tier 3 response teams when appropriate Handle all cases with a high level of confidentiality professionalism and discretion Collaborate closely with local and central teams e g Operations Partner Services Customer Service and Operational Excellence to ensure smooth case management and knowledge sharing Identify opportunities to enhance operational workflows tools and processes Perform other job-related duties as required to support the Trust Safety mission Qualifications Bachelor s degree or specialized diploma in a relevant field Prior experience in Trust Safety preferably with exposure to sensitive topics such as sexual physical violence discrimination hidden surveillance devices or safety hazards Strong written and verbal communication skills in English High psychological resilience and emotional intelligence when dealing with sensitive distressing or high-pressure situations Excellent time management and prioritization skills able to manage multiple cases effectively Self-motivated proactive and comfortable working both independently and in a team environment Trustworthy with the highest levels of integrity and discretion in handling confidential information Solid attention to detail accuracy and analytical ability Investigative mindset with the ability to assess information critically and make balanced decisions Business-oriented approach and interest in driving operational excellence Proficiency in Google Workspace and or Microsoft Office Suite Sheets Excel Slides Docs