JOB TITLE Tele Resolution Agent ROLE RESPONSIBILITIES Reporting to the Call Centre Manager TL Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances Responsibilities Daily productivity against allocation and minimum level of calls defined in CRM Conversion of Callback Broken PTP PTP OTS into payment Contacting debtors to enact and negotiate debt recovery Maintaining updating database MIS Status of customer interactions on company system Responsible for monthly recovery targets Negotiating settlements to receive payment on a certain percentage of the debt Dispute resolution and escalation to team leader Communication to team leader regarding requirements of customer like SOA FCL OTS letter LOD etc Follow up with team leader for completion of customers requirement and communication to customer till closer Job Types Full time Permanent Fresher Pay 15 000 00 - 20 000 00 per month Benefits Paid sick time Paid time off Provident Fund

📌 Collection-tele Calling Executive-gujarati (Maharashtra)
🏢 Pepper India Resolution Private
📍 Maharashtra