A Customer Relationship Executive builds and maintains solid positive relationships with clients by managing their inquiries resolving issues and ensuring overall satisfaction Key responsibilities include serving as a main point of contact analyzing customer data to identify trends implementing retention strategies and collaborating with other departments to improve the customer experience Essential skills include strong communication problem-solving and proficiency with CRM software Key responsibilities Manage customer accounts Act as the primary point of contact for a portfolio of clients building and nurturing long-term relationships Handle inquiries and resolve issues Address customer questions complaints and escalations in a timely and professional manner across various channels like phone email and social media Ensure customer satisfaction Proactively seek to understand customer needs and provide solutions or recommendations to ensure their satisfaction Implement retention strategies Support initiatives like loyalty programs and marketing campaigns to encourage customer retention Analyze data Monitor customer feedback and analyze data to identify trends gain insights and improve products services and overall customer experience Collaborate internally Work with other departments like sales marketing and product development to ensure customer needs are met and to align business and client objectives Report on performance Prepare reports on customer satisfaction feedback and other key metrics Required skills and qualifications Skills Excellent communication and interpersonal skills strong problem-solving and conflict resolution abilities and strong time management and organizational skills Technical skills Proficiency with CRM software and other relevant customer service tools Experience Proven experience in a customer-facing role such as customer service or account management Education A bachelor s degree in a related field like marketing business administration or communications is often required Personal attributes High emotional intelligence empathy and the ability to work both independently and as part of a team Job Type Full-time Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Work Location In person

📌 Customer Relationship Executive -male (Tamil Nadu)
🏢 Senthil Murugan RE
📍 Tamil Nadu