Job Overview We are seeking a compassionate and proactive Customer Care Manager to lead our patient support team at our IVF Center The ideal candidate will ensure exceptional patient experiences manage queries efficiently and act as a bridge between patients and medical staff This role requires empathy excellent communication skills and strong organizational abilities Key Responsibilities Oversee the day-to-day operations of the patient care team Serve as the primary point of contact for patients addressing inquiries concerns and feedback promptly and professionally Ensure patients have a seamless experience throughout their IVF journey from initial consultation to post-treatment follow-up Develop and implement customer service policies and protocols to maintain high patient satisfaction Coordinate with doctors nurses and administrative staff to resolve patient issues efficiently Maintain accurate patient records and ensure compliance with confidentiality and data protection standards Monitor patient feedback and suggest improvements to enhance overall patient experience Train mentor and supervise the customer care team ensuring high performance and empathy-driven service Qualifications Skills Bachelor s degree in Healthcare Management Nursing Life Sciences or a related field Proven experience in patient care management healthcare customer service or a similar role Strong interpersonal and communication skills with the ability to handle sensitive situations tactfully Knowledge of IVF treatments and reproductive healthcare is preferred Leadership skills and experience managing a team Problem-solving abilities and attention to detail Empathetic and patient-focused mindset Key Competencies Excellent organizational and multitasking skills Conflict resolution and complaint management Ability to work collaboratively with medical and administrative teams Proficiency in using hospital management software and MS Office Working Conditions Full-time position May require flexible hours based on patient appointments and emergencies Why Join Us Be part of a compassionate team dedicated to helping patients on their fertility journey Prospect to lead and shape the patient care experience at a leading IVF center Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Benefits Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Work Location In person

📌 Resident Medical Officer (rmo) (Maharashtra)
🏢 Nova IVF Fertility a Unit of Rhea Healthcare
📍 Maharashtra