Position Title Customer Support Executive Location Gurugram India Experience 1 - 6 Years Industry Preference IT Consulting Diversity Requirement Only Female Candidates Employment Type Full-Time About the Role - We are looking for a Customer Support Executive who is passionate about delivering exceptional customer experiences and ensuring client satisfaction The ideal candidate will have excellent communication skills a customer-centric mindset and the ability to resolve issues efficiently and professionally In this role you will be the first point of contact for customers addressing inquiries resolving complaints and ensuring seamless support through multiple communication channels such as phone email and chat You will also collaborate closely with internal teams to deliver timely solutions and contribute to a high level of customer satisfaction Key Responsibilities - Customer Interaction Support Respond promptly to customer inquiries via phone calls emails and chat in a professional and friendly manner Provide accurate and detailed information about the company s products and services Handle and resolve customer complaints effectively ensuring customer satisfaction and retention Proactively follow up on customer queries to ensure issues are fully resolved Complaint Resolution Escalation Log and maintain detailed records of customer interactions inquiries feedback and complaints Identify recurring issues and escalate them to relevant departments or higher management for further action Collaborate with internal teams technical operations sales etc to ensure customer needs are addressed promptly and accurately Performance Quality Management Strive to meet or exceed key performance metrics including response time resolution time first-contact resolution and customer satisfaction scores CSAT Continuously work on improving support processes and enhancing customer experiences Suggest improvements based on customer feedback and market trends Required Skills Competencies - Excellent verbal and written communication skills in English additional languages are a plus Strong interpersonal and problem-solving skills with a customer-first mindset Ability to manage difficult conversations with patience empathy and professionalism Good understanding of CRM systems ticketing platforms and customer support tools Organizational skills with attention to detail for accurate documentation and reporting Capability to work in a fast-paced environment and handle multiple queries simultaneously Qualifications Experience - Graduate degree in any discipline preferred Business Administration Communication or related field 1 - 6 years of experience in a customer support service desk or client-facing role preferably in the IT consulting or technology sector Prior experience in handling B2B or enterprise clients will be an added advantage Job Type Full time Work Location In person

📌 Customer Support Executive (cse) (Haryana)
🏢 Leading
📍 Haryana