The Tool Administrator responsibilities are to manage and maintain the suite of monitoring patching and system administration platforms used to support our clients This role will have hands-on experience with IT tools a keen eye for system optimization and the ability to manage diverse client environments The responsibility of this role involves ensuring tools are configured operational and delivering the required results to meet both internal and client expectations with an overall goal of support faster response times seamless interaction improving SLAs and supporting a high-quality MSP Responsibilities Tool administration and maintenance of monitoring and patching platforms such as LogicMonitor Automox Nerdio SCCM Intune WSUS and others as required Configuration and optimization of tools to align with client needs including dashboard creation alert tuning and rule management Integrate tools with other systems within the setting such as ServiceNow CMDBs and automation solutions Support patch deployment processes by configuring patching tools and ensuring updates are delivered across client environments and output patching results Continuous improvement of tool performance and recommendation of improvements to enhance efficiency and effectiveness Documentation of configurations procedures and best practices for tools use and management Provide training and guidance to internal teams on using and interpreting data from monitoring and patching platforms Work closely with Client Success Managers and Service Quality Engineers to create additional efficiencies Support onboarding activities for clients consuming monitoring and patching platforms Troubleshoot and resolve common problems efficiently After-hours weekend work may be required All other duties as assigned Knowledge Skills and Abilities Proven experience managing monitoring and patching tools within an MSP or multi-tenant environment Experience in tools such as LogicMonitor Solarwinds Splunk ThousandEyes Automox WSUS SCCM Intune or similar platforms Solid understanding of IT infrastructure including servers networking virtualization storage and endpoint devices Fundamental understanding of ITIL practices and service management processes Strong problem-solving and troubleshooting abilities Proficiency in scripting languages PowerShell Ansible Python to automate tasks Job Type Full-time Pay 800 000 00 - 1 500 000 00 per year Benefits Health insurance Provident Fund Work Location In person

📌 Tool Administrator (Karnataka)
🏢 sk infotech spectrun
📍 Karnataka