Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA The Platform Support Engineer L3 is a seasoned subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request Incident Problem Change Event Configurations Assets Service Catalogue Knowledge and Service Portal as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers What you ll be doing Key Roles and Responsibilities Monitoring and Event Management They ensure that the platform is configured installed tested and operational In this regard they will perform necessary checks apply monitoring tools and respond to any incidents reported focusing on investigating and resolving often working with other teams to achieve this Where software is a solution component they will also ensure it is installed and configured according to business requirements The EMR Enterprise messages routing engineer identifies problems and errors proactively or when they occur The candidate will log all such incidents promptly with the required level of detail and all the necessary information They liaise with all stakeholders including end users vendors carriers and NTT Ltd colleagues to expedite the diagnosis of errors incidents events and problems and to identify and implement a resolution These individuals liaise with vendors to ensure that any further features required in line with business requirements are actioned and implemented The Platform Support Engineer performs simple and routine assignments that require good knowledge of the specified support function They perform various tasks related to but not limited to security access and administration and the testing and maintenance of internal systems They investigate all line support calls assigned to them and identify the root cause of incidents events and problems and drive to resolve them in the times set out by the business They ensure the efficient and comprehensive resolution of incidents events and requests This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members They will also report and escalate issues to 3rd party vendors if necessary They take full ownership of managing the incident event or problem to resolution within the business requirements Where necessary they escalate requests and exceptions to the Platform Support Manager They provide continuous feedback to internal clients and affected parties and update all systems and or portals as prescribed by Dimension Data procedures Incident problem request and event management The candidate will take responsibility for responding to calls events problems and incidents via the Service Now ITSM system They assist in analysing assigning and escalating the support calls when required They also provide telephonic support hands-on sessions MS Teams or another virtual meeting to end users They are required to identify and resolve the problem incident or event perform root cause analysis on events problems and incidents document the actions required identify and select the appropriate solutions and develop a workaround plan They ensure the implementation of a resolution and recovery ensuring compliance with the relevant processes and within business requirements The candidate will update incidents problems requests and events with progress and resolution details and update the required knowledge base accordingly Record and capture knowledge in the various levels and systems that are used by the business The candidate will be required to complete the investigation and resolve the issues within the time s lines specified by the business to ensure business agreements with customers are met or exceeded These individuals track the relevant capacity metrics and provide detailed reports that enable the required increase in capacity in line with business requirements The Platform Support Engineer is also responsible for producing breach and other reports necessary for the correct operation of processes Knowledge Skills and Attributes 3 years of L3 engineer experience Strong written and verbal communication skills English Ability to manage own time and priority of workloads Experience working across multiple teams for effective implementation Ability to engage with a variety of internal and external stakeholders Solid interpersonal skills and the ability to build solid working relationships Thorough knowledge of identity administration and expertise in solving complex issues Mapping projects involve various enterprise open-source and native application servers databases networks and operating systems Validate discovery results and troubleshooting as required Assist with Service Mapping And Implementing Processes and Best Practices Requirements Candidates experienced and well-versed in ITSM and IT infrastructure security server and network will be a great fit Experience DevOps metrology and related technologies The candidate will have knowledge and experience of Enterprise Message Routing Experience working with the following systems applications Kubernetes Helm Lens Argo CD Mongo DB SQL and No SQL Scripting experience or qualification Infrastructure as software e g Terraform and Ansible Kubernetes and container orchestration Microsoft Azure Experience Rabbit MQ Git Postman API s and various integration and data exchange technologies XML JSON Valuable to have Experience implementing systems using the Agile Scrum methodology Good working knowledge of current open-source cloud-native applications Good knowledge of Microsoft Azure and it various components Good networking knowledge Deep understanding of cloud-native applications and systems including microservices Experience with Java Phyton scripting ServiceNow troubleshooting and debugging skills are advantageous but not required Apache Kafka - Basic administrator LogicMonitor Grokstream Elastic Graylog SnapLogic Academic Qualifications and Certifications A bachelor s degree in information technology Computer Science or equivalent is required Working knowledge of ITIL processes ITIL v4 Foundation or higher certification preferred Any certification qualification experience with the application listed under reequipments Required Experience Familiar with identity-related regulatory and industry compliance requirements across geographies Good experience with multiple infrastructure solutions Solid experience working in an IT service environment Experience working in a multi-team environment across multiple geographies and time zones Workplace type Remote Working About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long-term success We invest over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are also one of the leading providers of digital and AI infrastructure in the world NTT DATA is part of NTT Group and headquartered in Tokyo Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity We are committed to providing an environment free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today

📌 Senior Platform Support Specialist (Bengaluru)
🏢 NTT Data
📍 Bengaluru