Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a proactive and strategically minded AI Business Analyst to join our TOBi Central Library team This role focuses on enabling scalable high-quality conversational AI experiences across Vodafone Markets You will act as a key connector between the Product Owner technical teams and business stakeholders ensuring that AI product development aligns with organisational goals and delivers measurable value What you will do Partner with the Product Owner to define and refine product requirements aligned with business goals and user needs Support the full AI product development lifecycle from discovery and requirements gathering to testing and deployment Facilitate stakeholder engagement across Vodafone Markets ensuring clear communication and alignment Analyse and document business processes user journeys and system interactions to inform product decisions Translate complex technical concepts into business-friendly language and vice versa Evaluate and articulate the business value of proposed features and enhancements Assist in backlog grooming sprint planning and prioritisation activities in collaboration with the development squad Who you are Proven experience as a Business Analyst in a technology or AI-driven setting Solid understanding of AI product development and the software development lifecycle SDLC Excellent interpersonal and communication skills with the ability to build strong relationships across technical and non-technical teams Knowledge of Large Language Models LLMs and their application in conversational AI Strong business acumen with the ability to assess and communicate the value and impact of product features Experience working in Agile Scrum environments is a plus Technical qualifications Strong data analysis skills background in AI NLP conversational technologies familiarity with JIRA Confluence and analytics platforms Degree in Computer Science or related discipline specialisation in HCI Linguistics Information Sciences or Social Sciences preferred What skills you need Proven experience as a Business Analyst within a technology or AI-led environment Strong understanding of AI product development and the software development lifecycle SDLC Excellent interpersonal and communication skills with the ability to build positive relationships across technical and non-technical teams Demonstrated ability to manage influence and align stakeholders across markets and functions Working knowledge of Large Language Models LLMs and their application in conversational AI Robust business acumen with the ability to assess value impact and feasibility of product features Experience within Agile Scrum environments Proficiency with tools such as JIRA Confluence and analytics platforms High-quality written and verbal communication skills including presentation skills Strong data analysis skills to support evidence-based decision-making Background in AI NLP or conversational technologies Experience in telecoms or large-scale enterprise environments Degree or equivalent in computer science or a scientific technical discipline specialisations in HCI Linguistics English Information Sciences Human Factors Social Sciences or Public Health are preferred PhD or research experience is highly valued What skills you will learn Advanced conversational design and prompt engineering practices within large-scale AI ecosystems Cross-market stakeholder management in global product environments Deep expertise in GenAI technologies and LLM orchestration frameworks Scalable design methodologies for multi-market conversational AI systems Enhanced Agile product development practices and delivery frameworks VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background What s in it for you Opportunity to work on cutting-edge AI and conversational technologies Exposure to global markets and cross-functional collaboration A dynamic environment that encourages innovation and continuous learning Hybrid working model for flexibility and work-life balance Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected You can also chat with our employees to learn more about our projects Vodafone is committed to attracting developing and retaining the very best people by offering a engaging and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey

📌 Senior Manager Business Consultant Pune
🏢 Vodafone
📍 Pune