About Us Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions from past 39 years As a pioneer IT service provider Nucleus carry deep banking domain expertise and experience on latest technological trends Nucleus s developed platforms powers the operations of more than 200 financial institutions in 50 countries supporting multiple business vertical s accessible through Mobile and internet channels Their platform supports retail banking corporate banking cash management internet banking automotive finance other business areas Our software powers the operations of more than 200 Financial Institutions in over 50 countries supporting retail lending corporate banking cash management mobile and internet banking automotive finance and other business areas 39 years of focused expertise in banking and financial services Entrusted by Global and Regional banks as a preferred partner for bank s Traditional to Transformative journey Driving large Digitalization programs for various banks using Data Science Cloud AI ML DevOps RPA based solutions An organization with an Employee First outlook 100 referenceable Services customers with perfect or close to perfect C-SAT scores Recognized as a Outstanding Place to Work by a global research organization We are seeking an experienced and dynamic Account Manager to lead strategic customer relationships and drive end-to-end account success The ideal candidate will bring a strong foundation in software delivery and program management having grown through the SDLC from Developer to Project Manager and now ready to take ownership of key client accounts As an Account Manager you will act as a trusted advisor to our customers ensuring engagement continuity satisfaction and value realization while driving renewals expansions and overall account growth Job responsibilities - Account Management Customer Success Own the complete customer relationship ensuring high satisfaction retention and engagement Track and improve VOC Voice of Customer and NPS Net Promoter Score metrics Drive timely resolution of VOC issues and maintain closure reports Manage RED customers proactively to ensure recovery and retention Lead stakeholder interactions identifying and addressing gaps in customer connect Plan and execute customer meetups events and festive engagements to enhance relationships Drive congratulatory communication and client recognition on key milestones Contract Financial Governance Manage and track AMC renewals aging and payment follow-ups Oversee AMC contracts and related addendums Drive Escrow renewals or initiate new ones as required Manage contractual renewals for expiring agreements ensuring continuity Maintain and update the customer dashboard with account status renewals and financial insights Delivery Program Excellence Lead program delivery excellence ensuring projects meet quality schedule and budget goals Oversee project financials cost tracking and profitability Plan and monitor team utilization across projects Ensure seamless execution through coordination with internal teams and external stakeholders Support vendor management procurement and contract negotiations Track and report program progress using Microsoft Project MSP and related tools Growth Expansion Identify opportunities for account expansion and connect elevation Drive reference ability customer testimonials and case study participation Collaborate with business and delivery leadership to create growth plans for strategic accounts Requirements 14 to 18 years of overall experience with strong exposure to Project Program Management and Customer Relationship Management Proven experience managing large enterprise accounts in the software IT services domain Hands-on expertise in project financials profitability management and effort schedule variance tracking Strong skills in stakeholder management contract governance and vendor oversight Proficiency in Microsoft Project MSP and related tracking tools PMP certification preferred Excellent leadership mentoring and communication skills Ability to work independently while fostering collaboration across cross-functional teams Qualifications Bachelor s Degree in Engineering Computer Science Marketing or related field MBA PGDBM Sales Marketing - is preferred PMP certification preferred Benefits Nucleus is well known for identifying nurturing and promoting the internal talent and having long mutually rewarding associations with its performing associates Our focus programs help our associates to continuously grow based on their capability performance and career aspirations Job Information Job Opening ID NUCLEUS 1731 Business Unit Name NEO SALES-INDIA Job Type Permanent Grade 9 Date Opened 28 11 2025 Number of Positions 1 Industry IT Services City Noida Province Uttar Pradesh Country India Postal Code 201309