Pre-Sales Sales Support Track and manage leads using a CRM tool e g Salesforce Zoho CRM HubSpot Support sales team in managing communication with prospective clients Maintain customer databases and ensure records are up to date Booking Documentation Assist in the booking process and handle customer documentation KYC agreements etc Coordinate with legal and sales teams to ensure all paperwork is accurate and complete Customer Engagement Act as the point of contact for customers post-booking Provide updates on construction progress payment schedules and possession timelines Arrange site visits and handle customer queries Payment Collection Follow-up Monitor payment schedules and follow up on dues Send payment reminders and coordinate with finance teams Handover Possession Manage the possession process and coordinate with technical teams Ensure snags issues are resolved before handover Conduct customer satisfaction surveys Complaint Resolution Log and resolve customer complaints or service requests Coordinate with internal departments engineering accounts legal for resolution CRM System Management Maintain and update the CRM software Generate reports for management review e g customer feedback pending payments etc Qualifications Bachelor s Degree preferably in Business Marketing or Real Estate CRM certifications or experience with tools like Salesforce Zoho or similar platforms 5-10 years of experience in real estate construction or customer service roles Job Type Full time Pay 30 000 00 - 45 000 00 per month Work Location In person

📌 Crm Manager (Maharashtra)
🏢 Siddharth Builders and Developers
📍 Maharashtra