Senior Officer - Student Success Location Mumbai Matunga West Work Days Timings Monday to Friday 10 00 AM - 7 00 PM Saturday 10 00 AM - 4 00 PM Experience Required Minimum 2 years Salary Negotiable based on last drawn and interview performance Role Overview We are a boutique Overseas Education Consultancy specializing in personalized counselling for students aspiring to study in the UK Ireland Australia the US and Germany As a Senior Officer - Student Success you will be the primary point of contact for students ensuring they receive exceptional service and guidance throughout their study-abroad journey The role requires excellent communication relationship management and organizational skills along with a genuine passion for helping students achieve their educational goals Key Responsibilities Act as the main contact for students addressing inquiries and guiding them through the process Build and maintain strong student relationships ensuring consistent engagement and satisfaction Collaborate with team members to deliver seamless student support Coordinate with partners associates and universities for documentation and process completion Maintain accurate client records and track progress in the CRM system Stay updated on industry trends and regulatory changes impacting international education Qualifications Skills Bachelor s degree in Business Marketing Commerce or related field 2 years of full-time work experience in customer service voice or sales Robust verbal communication skills in English and Hindi knowledge of local languages is a plus Ability to work independently handle multiple priorities and meet deadlines Confident proactive empathetic and persuasive personality Passion for the education industry and student success Job Type Full-time Pay 40 000 00 - 45 000 00 per month Work Location In person