Team Management Experience Total Experience of 2-4 years Preference will be given to residential ops Educational Qualifications Any Graduate Hotel management Key Competencies Valuable relationship with the client communication skills team player good in developing personality Job Summary To manage our front desk operations provide exceptional customer service and ensure a warm welcome to our visitors and residents Key Responsibilities Receptionist Duties Manage incoming and outgoing calls responding professionally and politely Greet and assist visitors residents and clients providing information and guidance Maintain accurate telephone registers and call tracking Update and manage client contact databases Front Office Management Ensure reception area and common areas are clean tidy and well-maintained Manage inventory of office supplies Coordinate with residents and internal teams as needed Customer Service Provide exceptional customer handling and support Demonstrate professionalism courtesy and responsiveness Administrative Tasks Maintain up-to-date records and databases Ensure compliance with company regulations and requirements Manage magazine and newspaper subscriptions displaying latest issues Performance Metrics Achieve Key Performance Indicators KPIs and Service Level Agreement SLA targets Maintain high levels of customer satisfaction