Job Objective Summary of the Position To clarify the customer s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution PRIMARY RESPONSIBILITIES To attract potential customers by answering product and service questions suggesting information about other products and services Open customer accounts by recording account information Maintain customer records by updating account information Resolve product or service problems by clarifying the customer s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution Maintain financial accounts by processing customer adjustments Prepares product or service reports by collecting and analyzing customer information Contributes to team effort by accomplishing related results as needed Knowledge of 4QT software is must KNOWLEDGE AND SKILL REQUIREMENTS Graduate Post graduate preferred Demonstrable competencies such as teamwork conflict management negotiation excellent interpersonal skills Strong communication and presentation skills Solid analytical and problem solving skills Experience at working both independently and in a team-oriented collaborative environment is essential Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Work Location In person