DESCRIPTION Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations We work in collaboration with Shopping feature teams to enhance customer experience CX quality across shopping features devices and locales Our primary focus lies in handling annotations for training measuring and improving Artificial Intelligence AI and Large Language Models LLMs enabling Amazon to deliver a superior shopping experience to customers worldwide Our mission is to empower Amazon s LLMs through Reinforcement Learning from Human Feedback RLHF across various categories at high speed We aspire to provide an end-to-end data solution for the LLM lifecycle leveraging technology alongside our operational excellence By joining us you will play a pivotal role in shaping the future of the shopping experience for customers worldwide Key job responsibilities Become a subject matter expert on one or more services Provide support activities for these services and regularly work with development teams to establish and improve service support Operate with guidance from management and drive issues to resolution Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets Be able to read and understand complex application code and make approved code fixes to resolve support issues Provide mentoring training documentation and tools to other Support Engineers to enable them to perform support activities Regularly contribute to the creation and improvement of all support documentation Perform code builds and deployments communicating status regularly before during and after each deployment Create and interpret metrics that measure support success and service performance Help develop and refine operational policies and procedures used by teams and internal customers Participate fully and constructively in the planning of team s work Have the ability to write simple and efficient tools to improve operational efficiency Learn to contribute to design and development of support tools using software engineering best practices Mentor other Support Engineers and are involved with interviewing and onboarding recent team members BASIC QUALIFICATIONS 2 years of software development or 2 years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems PREFERRED QUALIFICATIONS Knowledge of web services distributed systems and web application development Experience troubleshooting maintaining hardware software RAID Experience with REST web services XML JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Support Engineer Iii (Tamil Nadu)
🏢 Amazon.com
📍 Tamil Nadu