Position Customer Relationship Manager Location Head office Zirakpur Company PRORICH AGRO PRIVATE LIMITED Industry Animal Feed Ingredients Agri Commodities Key Responsibilities 1 Client Coordination Follow up with clients for pending payments in a professional manner Share timely updates on truck loading dispatch status and delivery schedules of fixed clients 2 Customer Relationship Management Build and maintain strong long-term relationships with existing clients Act as the point of contact for repeat orders resolving queries and issues promptly 3 Sales Support Retention Identify client purchasing patterns to encourage repeat sales Coordinate with the sales and logistics teams to ensure smooth order fulfillment 4 Record Keeping Reporting Maintain CRM database and call logs accurately Provide regular reports on follow-ups outstanding payments and customer interactions Key Skills Required Excellent verbal and written communication English regional languages Strong follow-up and negotiation skills Basic knowledge of sales processes and customer handling Familiarity with Excel-based tracking Team player with time management and multitasking ability Preferred Qualifications Graduate 1-3 years of experience in customer handling inside sales or CRM roles Freshers with strong communication skills may also apply Salary Based on experience and skills Growth Path Potential to grow into Sales or Key Account Management roles Contact - (phone hidden) Job Types Full-time Permanent Pay 18 000 00 - 20 000 00 per month Perks Cell phone reimbursement Health insurance Leave encashment Paid sick time Schedule Day shift Morning shift Language English Preferred Work Location In person