Job Title VOICE PROCESS - CSE Company COGENT E Services Pvt Ltd Who We Are COGENT E Services is a leading business process outsourcing BPO company committed to delivering world-class customer experience solutions across various industries since 2004 With a strong presence across India and a team of over 20000 professionals with 28 operational centers and 12 branches in India we specialize in providing innovative technology-driven customer service technical support and business solutions that empower our clients and enhance customer satisfaction We believe in building a culture of excellence diversity and opportunity where every voice matters Who Can Apply We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Agent specializing in email queue management with the capability to handle call-based customer queries The ideal candidate will be responsible for understanding resolving and close-looping customer issues ensuring high customer satisfaction This role may also involve calling customers to gather CSAT scores post-resolution Any Graduate Undergraduate- from any stream or discipline Candidates with active backlogs - are also eligible Experienced professionals - from any customer service min 6 months on papers VOICE process Job seekers looking for immediate joining Role Customer Support Executive Work Location Bangalore - Brookfield Job Type Full-time Shift timings DAY Shift or MID Shift Mode of Work Work from Office Total Openings 3 0 Interview venue Time from 9 00am Onwards Gopalan Millennium Tower Ground floor - cogent e services Gopalan Enterprises ITPL Main Rd Phase 2 Brookfield Bengaluru Karnataka 560037 https maps google com cid 15564160585988755543 CONTACT (phone hidden)



Job Role Voice Process - Multilingual As part of our growing team we are hiring dynamic and customer-oriented professionals for our Voice Process who can communicate fluently in english and written comm skills What Is Expected from the Role o Handle inbound voice to assist customers with their queries or concerns o No MTI or basic understanding - Clear and fluent speech essential o Communicate effectively in multiple languages to address customer needs o Maintain a positive empathetic and professional attitude at all times o Follow up on customer interactions and ensure resolution of issues within TAT Turnaround Time o Should do cross-selling Up-selling for existing customer o Should possess good convincing and sales skills o Document interactions accurately in the system o Adhere to process guidelines and meet performance benchmarks Key Responsibilities 1 Manage and resolve customer cases raised via email app website voice and any other sources to full resolution 2 De-escalate customer concerns build rapport and take full ownership of case resolution 3 Understand and resolve queries by making outbound calls to the customer 4 Call based resolution communication to customers and conduct post-resolution calls to customers to gather CSAT scores 5 Communicate effectively with customers internal teams and stakeholders to ensure seamless service delivery Skills Required o Graduate in any stream preferably English Communications Business or Arts o Prior experience in a customer support process by voice o Exposure to EV automotive or tech-based customer journeys will be an added advantage o Should display ownership accountability and consistency in written output Communication Competency Written o Excellent grammar spelling punctuation and comprehension o Ability to interpret complex customer queries and craft clear empathetic responses o Strong grasp of tone structure and brand voice o English Proficiency is a must o Good Typing Speed Verbal o Clear articulation neutral accent and confidence in short structured customer conversations when required Eligibility Criteria o Education Any Graduate in any stream o Backlogs Candidates with active backlogs are also welcome to apply o Experience salary - upto 21500 CTC incentives Salary will be depends on English fluency and Language bifurcation s Why Choose BPO as a Career o Gateway to Corporate Exposure Start your career in a structured corporate environment o Skill Development Improve communication problem-solving and multitasking skills o Growth Opportunities Fast-track promotions and role transitions based on performance o Stability Benefits Get access to incentives bonuses PF ESIC and medical benefits o Diverse Culture Work with a diverse team across various geographies and languages o Learning Setting Gain exposure to global clients and latest customer service trends Why Join COGENT E Services o Be a part of a rapidly growing and reputed BPO organization o Work in a people-friendly and inclusive environment o Get recognized for your efforts and performance o Enjoy transparent HR policies and timely salary disbursements o Access to training programs to support your professional development Ready to Start Your Journey with COGENT Apply Now Be a voice that makes a difference Job Type Full-time Pay Up to 21 500 00 per month Benefits Health insurance Work Location In person

📌 Customer Care Representative (Karnataka)
🏢 Nameless
📍 Karnataka