The Business Intelligence Analyst will be responsible for transforming operational and quality data into actionable insights to drive performance efficiency and strategic decisions The role involves designing dashboards automating reports analyzing trends and supporting delivery governance through data backed recommendations for Google Deal Operations workflows Data Management Reporting Develop and maintain performance dashboards Ops QA Productivity SLA Automate data extraction transformation and visualization using BI tools Tableau Power BI Looker Maintain data integrity across systems such as Q OREO and internal trackers Create daily or weekly or monthly operational reports for key stakeholders Analytics and Insights Perform deep dive analysis on SLA metrics accuracy FPY error leakage and productivity Identify process gaps trends and improvement opportunities through data patterns Support RCA Root Cause Analysis by providing data-driven insights to QA and Ops teams Partner with leadership to forecast capacity volume trends and headcount planning Process Optimization Work with process excellence teams to identify automation and AI adoption opportunities Design KPI frameworks to measure efficiency quality and turnaround improvements Support Continuous Improvement projects through performance baselining and impact measurement Stakeholder Collaboration Act as a key liaison between Operations QA Training and Client Analytics teams Present insights and recommendations in governance meetings MBR QBR RCA councils Ensure timely delivery of analytics outputs aligned to client and internal expectations Daily weekly and monthly performance dashboards with SLA adherence insights Automated reporting models with more than 5perceb manual intervention RCA and trend analytics reports for quality and process governance Forecasting reports for volume capacity and headcount CI impact measurement dashboards for efficiency tracking Graduate or Postgraduate in Statistics Mathematics Computer Science Engineering or Business Analytics 3 to 6 years in Data Analytics or BI within a BPO KPO or Technology Operations environment Exposure to order management deal operations or contract processing preferred Advanced Excel Pivot Tables Power Query VBA preferred SQL querying for data extraction and manipulation Proficiency in BI Tools Tableau Power BI Looker Studio Python R preferred for automation and predictive analytics Strong analytical thinking and problem solving ability Ability to work in fast paced matrixed environments Strong stakeholder management and presentation skillsAbout Virtusa Teamwork quality of life professional and personal development values that Virtusa is proud to embody When you join us you join a team of 27 000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us Great minds great potential it all comes together at Virtusa We value collaboration and the team environment of our company and seek to provide outstanding minds with a dynamic place to nurture new ideas and foster excellence Virtusa was founded on principles of equal opportunity for all and so does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law All employment is decided on the basis of qualifications merit and business need

📌 Power Bi (Andhra Pradesh)
🏢 Virtusa Lifespaces India
📍 Andhra Pradesh