A Customer Support Team Leader oversees a team of customer support representatives ensuring excellent customer service and support Key responsibilities include - Team Management Supervising and guiding a team of customer support representatives providing coaching and feedback - Performance Monitoring Tracking team performance analyzing metrics and identifying areas for improvement - Customer Issue Escalation Handling complex or escalated customer issues providing solutions and resolving problems - Process Improvement Developing and implementing processes to improve customer support efficiency and effectiveness - Training and Development Providing training and development opportunities to team members ensuring they have the skills and knowledge needed to excel Essential skills for a Customer Support Team Leader include - Leadership Ability to lead and motivate a team providing guidance and support - Communication Strong verbal and written communication skills with the ability to communicate effectively with customers and team members - Problem-Solving Ability to resolve complex customer issues and develop effective solutions - Analytical Ability to analyze data and metrics identifying trends and areas for improvement - Coaching Ability to coach and develop team members providing feedback and guidance Job Types Full time Fresher Pay 18 923 52 - 44 490 87 per month Benefits Health insurance Provident Fund Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Support Team Leader (Maharashtra)
🏢 Ecospring Oversys Private
📍 Maharashtra