Job Title Customer Relationship Manager CRM - Jewellery Firm About the Role We are seeking a motivated and customer-oriented Customer Relationship Manager CRM to handle customer interactions and support our sales process The role involves attending customer calls understanding their requirements providing necessary details managing order follow-ups and ensuring excellent service throughout the customer journey Key Responsibilities Attend customer calls and assist with requirements queries and product details Share quotations designs and relevant information via calls emails and WhatsApp Follow up with customers regarding quotations orders and payments Coordinate with sales production and logistics teams for timely order updates Build long-term customer relationships and ensure a high level of satisfaction Maintain proper documentation and generate reports of customer interactions Requirements 1-3 years of experience in customer service CRM or sales coordination jewellery or luxury products preferred Strong communication skills in English and Hindi Proficiency in MS Office Excel Email WhatsApp and CRM tools Polite well-spoken and customer-centric approach Ability to multitask and follow up consistently Job Type Full time Pay 12 000 00 - 25 000 00 per month Work Location In person