Job ID 41101 Location Mumbai IN Area of interest Retail Banking Job type Regular Employee Work style Office Working Opening date 29 Sept 2025 Job Summary Strategy Develop and use business strategy for delivering usiness targets develop and coach RM to grow and deliver Business Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products Current Savings Term deposits wealth management products and asset related products secured unsecured Provide support for new product launches and champion new sales initiatives Device strategies to acquire large prospective customers through referrals maximize market share in the catchment area of the branch by below the line activities and promotions Coordinate customer events along with the product team Ensure effective Relationship Management by monitoring the movement of the top customers of the Segment devise and implement a customer acquisition and retention programme Improve product per customer holding Ensure adherence to laid down processes facilitate first time resolution Minimize rejections and customer complaints Monitor customer satisfaction survey ratings net promoter score or any other survey feedback ratings taken from customers and ensure continuous improvement if below bench-mark sustain and better quality service Achieve best in class productivity in order to maximize the efficacy of the sales process Have complete knowledge of the customer base in terms of the profile demographics psychographics and assets in the Bank and in other places The Candidate is aware of bank s Mis-selling Sales Policies and ensure adherence all the times Key Responsibilities Processes Customer Experience Operational quality - Error free customer application documentation Responsive and responsible selling Practice appropriate sales and marketing skill Ensure nil Customer complaints Risk Assurance Conduct CDD MLP TCF diligently Zero tolerance - Fraud Mis-selling Attend training acquire knowledge and apply to job function Adhere to all policies guidelines and procedures comply with local regulatory requirements To comply with all applicable money laundering prevention procedures and in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager People Talent Ensure branch staff work as a cohesive motivated and top performing sales and service team Achieve high employee satisfaction and retention of good performers Identify and address training needs of staff on an on-going basis Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders NR Segment Wealth Management Unit Corridor Team Skills and Experience Wealth Advisory Relationship Management Portfolio Management People Management Qualifications Education Graduate MBA Training Trained on Investments Certifications IRDA AMFI Languages English Hindi About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Versatile working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential www sc com careers

📌 Associate Director & Team Leader - Nr Sky (Maharashtra)
🏢 Standard Chartered Bank
📍 Maharashtra